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I can't obtain a stable connection with Hawk Communications
 

If you are experiencing problems maintaining a stable connection with Hawk Communications, the following information should help you to resolve the issue.


A. Have you tried another access number ?

Your connection may have been dropped due to technical difficulties with the access number you are using. Try connecting to Hawk Communications again. If the problem persists, try using another access number in your area.

B. Do you have Call Waiting ?

If you have Call Waiting enabled, you will be disconnected from the Internet when someone tries to call you. To disable Call Waiting do the following:

Open Hawk Communications Dialer.

Click in the box next to Disable call waiting by dialing to put a check in it and ensure that *70 is entered in the text box to the right.

Click the Connect button to connect to Hawk Communications. Call Waiting will be disabled and you should not be interrupted while online.


C. Verify your modem settings

If your modem is not configured correctly, you will experience problems connecting. To verify your modem settings, please follow the steps below.

  1. Click on the Windows Start button, point to Settings and select Control Panel.
  2. Double-click the Modems icon.

  1. Click once on the modem that is installed to highlight it and click on the Properties button.

  1. Select the General tab and look for the Maximum Speed section. Change the settings to match your modem.

     

      A. If you have a 28.8 or 33.6 modem, select 38400.
      B. If you have a 56k V.90 or Flex modem, select 57600.


     

  2. Verify that the box for Only connect at this speed is NOT checked.
  3. Click OK, then OK again and close the Control Panel.

    Note: Me users DO NOT close the control panel. Skip to number 8.

     
  4. Double-click on the My Computer icon on your desktop.
  5. Double-click on the Dial-Up Networking icon.
  6. Click once on the Hawk Communications icon to highlight it. From the File menu, select Properties.

  1. Ensure the correct modem is selected in the Connect using field.
  2. Click on the Configure button.

  1. Select the General tab and look for the Maximum Speed section. Change the settings to match your modem.

     

      A. If you have a 28.8 or 33.6 modem, select 38400.
      B. If you have a 56k V.90 or Flex modem, select 57600.
       


     

  2. Verify that the box for Only connect at this speed is NOT checked.
  3. Click OK, then OK again and close the Control Panel.

Try your Hawk Communications connection again.